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Professional Services Support

Support is available for all iPrescribe account holders and those registering for new accounts. iPrescribe offers: 

  • Knowledge Center: Visit help.iprescribe.com for detailed guides and resources. 
  • Live Email Support: Open a support ticket for tailored assistance. 
  • Live Chat Support: Get instant help by chatting with our support team at help.iprescribe.com. 

Dedicated Phone Support Option 

Developed with direct input from providers, this service is tailored for private practices, office personnel supporting multiple providers, and anyone who prefers live phone-based support.  

Managing prescription authoring credentials requires time and diligence. Even the slightest data entry error somewhere in the interconnected world of NPI, DEA, EPCS, and PDMP processes can disrupt your ability to write prescriptions.   

Our expert team helps you maintain prescription management continuity and triage issues when they arise. Plus, the team offers technical application support ensuring prescription workflow continuity.   

For just $99.00 annually (includes support for up to 5 providers), you’ll gain access to a dedicated support team that provides:  

Live Technical Support: Whether you need help navigating the iPrescribe app or resolving technical issues, our team is just a phone call away. With the convenience of live, phone-based support, your questions are answered quickly, minimizing downtime and keeping your practice running smoothly.  

Comprehensive Prescription Credential Support: Our experts are here to assist with all aspects of prescription credential management, from NPI updates to DEA application management. We help ensure that your credentials are up-to-date, compliant, and secure, giving you peace of mind. 

Prescription Credential Support includes assistance with: 

  • NPI Updates and Inaccuracy Resolution: Ensure your National Provider Identifier (NPI) information is always up to date. 
  • DEA Application and Multi-Location Management: Manage DEA credentials across multiple locations effortlessly. 
  • Electronic Prescription Controlled Substance (EPCS) Application: Navigate the complexities of EPCS applications with expert guidance. 
  • PDMP Compliance and Reporting: Meet Prescription Drug Monitoring Program (PDMP) requirements seamlessly. 
  • Identity Management Verification Requirements: Ensure compliance with identity verification protocols. 
  • Malicious Use of Credentials Resolution: Address and resolve any misuse of prescription credentials. 
  • Provider Data Updates: Manage updates to address, contact information, practice locations, and name changes easily. 
Disclaimer: While our Professional Support teams offer expert counsel and guidance, providers are responsible for taking action in systems that require the entry of Personally Identifiable Information (PII). This includes federal and state platforms necessary for credentialing and compliance processes.